Everyone at Trainline does exactly what they do best. And even though we work in different teams, we make sure we perform as one company. With offices in London, Paris and Edinburgh, we always aim to work together in the most productive and efficient way.
Here’s a quick overview:
Our established tech team are the experts who build scalable solutions that make a world-class customer experience for our app and websites. We stay on top of the trends, naturally, but we’re not about style over substance. The latest tools are great, but they’ll only get a thumbs-up from us if they can genuinely help us to help our customers.
It’s not just technology we invest in. We really look after our people, because giving them the right tools and teaching unlocks innovation. So, we actively encourage wider learning, training and certifications, and we give our teams time to focus on projects they’re really passionate about.
Price Prediction – one of our great app features, which uses data science to pinpoint the best time to buy your ticket – began on our Product team’s drawing board. Constant innovation – it’s part of our team’s DNA. Our main goal is to customise app functionality, to give our users a truly seamless experience. Agile working means new ideas can get released within just one week. And, our build, test and learn mentality means we’re always looking to improve.
You’ll work at speed, closely and collaboratively, in a team of Product Owners, Designers, Engineers, User Researchers and Data Scientists. You’ll have a hunger for data-driven results and you’ll be unafraid to bring new and disruptive ideas to the table.
We’re the people who make sure all our content and campaigns are in tune with our brand, whether it’s on the big screen, or the tiny one (your phone!). Our product saves people money and time, making their lives easier, so we want to spread the word. The boundaries are yours to push and there’s always an opportunity to grow and broaden in your role.
As a team that works with a lot of other departments, we’re experts at integrated working. Everyone’s ideas can be added to the pot and we can all put our heads together to think commercially. Our work is driven by data, it’s the insight behind our big ideas, and helps us constantly evolve, identify and speak to our customer base so we can offer them what they need at the right time.
We come from market leading companies such as Bain & Company, eBay, Amazon and Apple and are looking to revolutionize the business travel market. Trainline for Business is the market leader in the £2b+ UK business rail market offering a suite of products that help businesses of all sizes plan, book and manage their rail travel more effectively. We serve customers of all sizes from SME’s to some of the UK’s largest and most recognizable companies. Our fast-growing, entrepreneurial team covers business development, account management, strategy, product and marketing.
Our New Business team believes that there is an opportunity to create a vastly improved experience for customers looking to purchase adjacent products to rail including coach, car hire, hotels and insurance, through clear product proposition and partnership development. Creating Smarter Journeys is core to this team’s DNA.
Nothing makes us happier than wowing our customers. So we try to do that at every touchpoint. Our teams in Edinburgh do all they can to make dealing with us a pleasure. Our UK Contact Centre acts as a centre of customer service excellence, handling all customer queries and back office processes. Whilst our Customer Experience team manages any support interactions they might have. Projects see to it that the day-to-day service delivery team continues to function through the implementation of new products and services. And to protect our customers from credit card fraudsters we have our very own in house Fraud Team. Our attention to detail goes right through to the end, which is where MI and Billing team step up, working to enhance trainline’s data and reporting infrastructure, as well managing the corporate billing system.
Our People are essential to our success. That’s why HR does everything they can to attract, recruit and retain the very best. They also coordinate corporate social responsibility activity and work to reduce our carbon footprint. To keep everything running like clockwork, our Facilities Team are on the case – welcoming visitors, liaising with our suppliers and managing our facilities.
For all things Legal, our team makes sure our t’s are crossed and i’s dotted. Contract negotiation, law and regulatory compliance, government relations and public affairs are what they excel at.
Our teams make sure we look after the pennies so that we can pass on even greater savings to our customers and invest in sharper technology. Our Finance Team in London is the home of corporate development, commercial analysis, management accounting and accounts payable and receivable. Operations Finance in Edinburgh is our management accountant team for our Operations department. They manage financial control processes across all of our systems and procedures to ensure timely and accurate reporting. They also detect and solve system and process issues, as well as interpret financial data to feed into our accounting and reporting systems.