The Team:

The Sales Support team has responsibility for supporting Trainline’s account managers and their commercial, technical and operational partnerships with Travel Management Companies, Tour Operators and 3rd Party Technology Providers. Candidates will work with the account managers who own the day to day relationship with such partners; delivering bespoke online self booking tool solutions, offline call centre support and content provision via Trainline Connect Web Services (API).

The Sales Support intern role is an ideal ‘training ground’ for individuals considering a move into account management.

Purpose of the Role:

·         To provide a robust, efficient and professional support service to thetrainline’s account managers and their portfolio of clients.

·         To be the internal champion of the client within thetrainline to ensure that issues are handled and resolved in an appropriate manner.

·         The successful applicant will provide largely office based day to day support by both email and telephone to all partner clients. This will include: handling, logging and resolution of queries for clients; provision of status updates to clients and account managers; internal ownership and escalation of queries/issues faults; liaison with other thetrainline departments to assist fault resolution

·         Provide day to day support to account managers. This will include: the provision of ad-hoc MI reports and assisting in preparing for client account meetings

·         Confidently work with thetrainline customer solutions adopting a logical approach to troubleshoot client issues

·         Be expected to attend and contribute to client account review meetings as appropriate

·         To telephone/email account manage a small portfolio of Tour Operator client accounts

·         Propose enhancements to the service to minimise issues and provide a better client and end customer experience

Knowledge & Experience:

·         Computer literate – especially Microsoft office; primarily in Word, Excel and PowerPoint;

·         Good written communicator;

·         Good interpersonal skills, able to work with clients of all seniority levels as well liaise successfully with internal teams in order to resolve issues;

·         Operate as a team player within the immediate team and wider organisation

·         Strong organisational skills

·         Adept problem solver

·         Flexible, adaptable attitude

·         Knowledge of the rail industry would be useful but is not essential.